Sheikh Saud honours RAK FTZ employees at the recent SSPGE Awards

Sheikh Saud bin Saqr Al Qassimi, Crown Prince and Deputy Ruler of Ras Al Khaimah, honored the recipients of the Sheikh Saqr Program for Government Excellence (SSPGE) Awards 2009 on the 3rd of March at a function held at Ras Al Khaimah Medical and Health Sciences University.

In seven out of the eight award categories for the night, Ras Al Khaimah Free Trade Zone (RAK FTZ), its employees and its departments emerged as winners.

RAK FTZ won top honors in the 'Distinguished Authority in Customer Service', further proving its commitment to its clients, while Kholoud El Fouly, Director Client Relations, bagged the top award for 'Distinguished Manager/Supervisor'.

“This is quite an honor,” El Fouly shared after the ceremony. “I am so happy that I was recognized for excelling at my job, there is satisfaction in knowing that we are on the right track with our customer service program. This is a great achievement, not only for me but also for all of my colleagues at Ras Al Khaimah Free Trade Zone. My work is a direct reflection of the values and philosophies that we hold dear at RAK FTZ.”

“I would like to thank HH Sheikh Saud bin Saqr Al Qassimi for his visionary leadership. This award ceremony is an excellent way to ensure that all government bodies keep striving to improve and develop,” she added.

RAK FTZ also bagged third place in 'Distinguished Government Authority/Department' and 'Sustainable Excellence Criteria', while the RAK FTZ Engineering Department won fifth place in the 'Distinguished Department / Section'.

Individual employee excellence was also brought under the spotlight. First place awards for ‘Excellence in Applying Results Criteria’ and ‘Excellence in Applying Processes Criteria' were won by Badreyya Suroor, RAK FTZ’s Quality Manager, and Noura Al Tenaiji, RAK FTZ’s Quality Assistant, respectively.

Oussama El Omari, RAK FTZ’s CEO, warmly greeted the free zone representatives present at the ceremony. “Congratulations to each and every one of you for the recognition you received during this year's Sheikh Saqr Program for Government Excellence Awards. Your achievements and the organisation's successes are the results of our combined effort, with each individual pulling their own weight – well done!”

The winners of the SSPGE Awards were chosen after an exhaustive review of each nominee’s performance, creativity and achievements in the year 2009. The programe was created in 2004 to ensure the strategic, operational and organisational growth of all Ras Al Khaimah government bodies.

'This is a reminder,” El Omari added, “that one of the qualities of a leader and high achiever is the commitment to ongoing personal and professional development. That is the secret to success.”

The Sheikh Saqr Programe for Government Excellence believes in the pursuit of creative and innovative development initiatives, and the SSPGE Awards foster a spirit of friendly competition between government departments, promoting creativity and excellence in client service, employee performance, and organisation. Through its active participation in the Awards, RAK FTZ leads by example and continues to excel, demonstrating improved performance and application of the Criteria of European Fundamental Quality Management.

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